SimplyPatioFurniture.com Customer Service
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Here is our list of Frequently Asked Questions to help you get your questions answered quickly! If you do not find your answer here then please contact us and we will be happy to help!
- Can I cancel my order?
Only in the event it has not shipped yet, otherwise you will be responsible for shipping charges and a restocking fee of 30%. Certain special order items may not be canceled once the order is placed, these special items will be noted in the description.
- What if my item arrives damaged?
In the unlikely event that your item arrives damaged or is missing parts please contact us. Please do not refuse your delivery as we will be able to assist you more quickly if you accept the damaged item. We will coordinate with you and the supplier to get whatever you need to make your item as good as new, and any needed replacement part(s) will be shipped to you free of charge. Please be sure to check your order within 7 days of receiving it for any visible or concealed damage.
- Are your items new?
Yes, all of the items we sell are brand new and come in the original manufacturer's packaging.
- Can I pick-up my item?
Sorry, we do not allow customer pickups.
- How much is shipping?
Shipping and Insurance is included in the price for each item. We want you to know the full cost up front so that you aren't surprised by any hidden costs when you checkout.
- Do you offer insurance?
Insurance is included in the shipping and handling price.
- Can you ship to APO/AE, Canada, US Provinces, Alaska, or Hawaii?
Sorry, we only ship to the 48 contiguous United States at this time.
- How can I make Payment?
Payments can be made through Paypal or Credit Card. We gladly accept Visa, MasterCard and American Express as payment for orders. Please enter your credit card number on the secure online order form.
If you use a Debit card please ensure that you provide your true billing address and that your purchase price is within your daily limit, if you have one.
- Can I pay extra to expedite shipping?
Most of our items are oversized, therefore expedited shipping is either not available for the item or the cost would be outrageous. Therefore we do not offer express shipping.
- How long does it take to ship items?
Shipping times vary by item (see each item for shipping time expected). We strive to be accurate with the stated shipping time for each item. Normally, this is the length of time to expect shipping to occur. However, in the unlikely event that there is a delay, we will email you with updated shipping information as soon as we find out.
- Why have I received some of my items but not all of them?
We ship your items as they arrive into the warehouse. Instead of holding your entire order until everything arrives, we will split the order and send items as they come in so you can get started on your nursery. Please be sure to check the listing for the shipping timeframe to get an idea on when to expect the remainder of your order.
- How do I return my item?
If your item arrives damaged, please contact us with the details and we will make it right. If you decide to return your furniture item within 30 days of delivery, please read our return policy carefully:
Please do not refuse any shipment. If a package is refused at delivery, there will be a 30% restocking fee, a $10.00 refusal fee plus our actual shipping costs of sending the item(s) to you.
All returns will incur a 30% restocking fee, unless otherwise stated on the product page. Some products are considered special order products and are not returnable. If this is the case, it will be clearly noted on the product page.
Returned merchandise must be sent to us prepaid and insured at the address listed below. We cannot accept freight collect items.
We unfortunately cannot accept the return of any mattress with the protective plastic cover opened or removed.
Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards intact. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. In addition, you must send your item insured and send the tracking number to email@example.com once it ships.
We will issue a full refund minus restocking fees for the purchase price of any products you return that meet the above conditions.
For your protection, please use Federal Express Ground, UPS Ground or insured parcel post for return shipments.
Please insure your return shipment as we are not responsible for shipping damages. If your returned item arrives damaged, we will notify you immediately upon receipt so you can file a claim with the carrier.
All items must be returned to:
200 S Fifth St
Mayfield, KY 42066
If you have not found the answer to your question here, please contact us.